Tenerife Flight Delays and Cancellations

Tenerife Flight Delays and Cancellations

Tenerife Flight Delays

Whether you are flying out of Tenerife or heading to the airport to collect arriving friends and family, it really is a PITA to get there only to discover that there has been a flight delay.

Before you leave for the airport, check out the website for the latest updates to arrival and departure times for Reina Sofia Airport in Tenerife Sur or Tenerife North Airport (formerly known as Los Rodeos).

The Aena website displays the latest information received by Aena and you are reminded on the website to check details with the flight operators themselves.

Airline numbers are:
Adria Airways : 932 466 777
Aer Lingus: 902 502 737
Aeroflot: 900 901 528
Air Berlin: 902 333 335
Air Europa : 902 401 501
Air Nostrum : 901 111 500
Binter Canarias : 902 391 392
Canary Fly : 674 848 604
Evelop : 971 448 000
Finnair : 901 888 126
Iberia Express : 901 200 424
 Iberia : 901 111 500
 Norwegian Air : 902 848 080
 Privilege Style : 971 607 280
 Royal Air Maroc : 902 210 010
 Ryanair : 00 44 871 2460011
 Vueling Airlines : 902 808 005


Able-Bodied Assumptions and Tenerife Toilets

Able-Bodied Assumptions and Tenerife Toilets

Able-Bodied Assumptions and Tenerife Toilets

You would think that by now we would be evolved enough to  everyone an equal seat at the table and not hustle off those who are different in some way to the darkest table near the toilet doors.

Many years ago my mother volunteered at a local disabled organisation in Scotland. She went along as a helper  when they took a group of disabled young adults on a day trip to the coast. Her story of that day included a small incident that has stuck with me for years.  In a cafe, as everybody was settling down to enjoy a lunch by the seaside, a pretty waitress breezed by and got the attention of all the males in the group. They were pleased when it turned out to be her that came to the table to take the order. She kaiboshed the jolly mood by nodding her head at a lad in a wheelchair  and asking my mother, “Does he take sugar in his tea?”.

My mother replied, “He’s not a bloody pot plant. Ask him yourself!”

Boy kissing his downs syndrome sister at th beachYou would like to think that people were more aware of the issues that surround disability these days though, wouldn’t you? There are certainly facilities available to disabled travellers in Tenerife but I wonder if the staff in the hotels or restaurants that cater to this group of visitors are given any  training regarding their specific needs?

While some toilets in Tenerife are hard enough to manoeuvre in with full use of your limbs and others demand extremes of hand, eye and bum corordination so as not to be left peeing in the dark when the light times out, there are some that are designed to  allow access to both disabled and able-bodied people. I have often noticed though that in these the mirror is often too high to allow anyone restricted to a wheelchair to see themselves in. Maybe this is a petty point but I don’t think so. It is just one example of many inconveniences that must be dealt with every day by anyone with a disability.

The blog, Ask a Wheeler, answers questions from able-bodied people about disability. It aims to dispel assumptions such as:

Assumption #10: Physical disability is an indicator of mental disability.

Reality: This one sounds silly when spoken out loud, doesn’t it? In fact, this is quite common and sometimes annoying. There is nothing worse than going to a place where someone treats you like a child simply because of your disability.

One of the things that I do is assume that someone’s mental capacities are present unless it is made explicit that it is not the case. This is especially important for conditions like cerebral palsy; someone with this condition may not be able to speak, walk, control their saliva, etc. but may have their mental capacities completely intact.

Obviously the long ago Scottish waitress clung to that one.

Tenerife as a Barrier Free Destination

So what about Tenerife? How does it stack up as a disabled friendly destination? Well, sadly, although I scoured the net to find one, Tenerife is not a top ten destination for disabled travellers on any list I could find. I must say I am surprised. I always thought that Tenerife was relatively disabled-friendly. There go those assumptions again, eh?  Hopefully someone out there will prove me wrong and point out a respected travel publication that does list Tenerife amongst it’s top barrier -free destinations.


Resources for Disabled Visitors to Tenerife

Getting About
Orange Badge TenerifeOrange Badge:
Local No 9 Cristian Sur,  Avenida Amsterdam, Los Cristianos
Airport transfer, mobility hire and sales of mobility aids. Orange Badge deliver mobility scooters to the hotel and this is free of charge in the Los Cristianos and Las Americas area.
Telephone: From UK: 0844 5983 555 | From Tenerife: 922 79 73 55
Symbol of Wheelchair and Mobility DisabledPaul Goldney Services:
124 Los Angeles, Los Cristianos
24 hour wheelchair and scooter hire in Tenerife South. Other appliances available are electric adjustable bed, overlay mattress and a variety of manual and electric hoists.
Telephone: Landline: (0034) 922 789 604 | Mob: 695 197 755
 Blue Badge TenerifeBlue Badge Active Mobility Tenerife :
Provides mobility hire and disabled airport transfer services from Tenerife South (Reina Sofia) TFS and Tenerife North. The hire services range from standard wheelchairs to Premium electric scooters from 1 day up 30 days.
Telephone/Fax: (0034) 922 79 73 55
 Lero MinusvaliaLero Minusval :
Edf. Mar y Sol, Avda. Amsterdam 8, Los Cristianos
20 years of helping those with limited mobility to organise their Tenerife holidays with mobility hire, accommodation and even tours and offices in both Los Cristianos and Puerto de La Cruz.
Telephone:  922 750 289 | Fax:  922 750 283
 Assistance at the Airport:Monarch G-OZBS at Manchester Airport Gate 22, ...
Request mobility assistance at least 48 hours ahead of time, when booking your flight or purchasing your ticket through your travel agent or airline, 902 404 704 (from Spain) or going to the website: www.aena.es.
Please see here for more information on requesting assistance for passengers with reduced mobility.
Barrier free Tourism GuideBarrier Free Tourism:
Arona council have established several facilities to assist visitors. One example is the Eurokey scheme which enables tourists with disabilities to have secure access to  adapted and protected facilities.For those visiting the Los Cristianos/Las Americas area, there is guide available. It goes into great detail about the various facilities available in the area, making it easier to tell at a glance if the Accessible sticker displayed by a hotel, restaurant, bar or mall is really merited.Items covered include the measurements of adapted rooms in hotels and holiday apartments including width of bedside space, height of bed, turning area, etc.Further details are given relating to the accessibility of conference rooms, disco, swimming pool, solariums and so on.
Download or view the complete pdf version of the Barrier Free Tourism Guide.

If you have any information related to disabled facilities for residents and tourists to Tenerife please share them in the comments below.  Thank you for reading this far.

Tenerife Tourist Scams – Don’t Be Bullied!

Tenerife Tourist Scams – Don’t Be Bullied!

Tourist Scam – Bullied into Buying

Tenerife camera shop tourist scams
Some camera shops in Tenerife bully and confuse customers into buying stuff

There is no question that Tenerife is a great holiday destination. It has so much to offer that it doesn’t really matter whether you are coming to enjoy a romantic honeymoon, a family holiday with kids in tow, a week of golfing with old friends or a raucous stag or hen night with the gang. Whatever your expectations, Tenerife can meet and exceed them.

But no matter how wonderful the holiday destination, it will always have a seamy side.  I don’t understand the reasoning behind those that would pretend otherwise.

Tourism in Tenerife attracts not only those who would make a good living out of providing legitimate services to holiday makers, it also attracts those who would grow as fat on Tenerife tourist scams as ticks on terriers.

It is not only naive first time tourists that get taken in either. In his own words, “James”, describes himself and his wife as, “… not naive honeymooners. We are well travelled and experienced – not the sort of people you would expect to be hood-winked in Tenerife. If it can happen to us, it can happen to anyone.” 

James’s experience, told in his own words below, is one that is shared by far too many other Tenerife visitors every single day.

Your best defence is not to be afraid to give offence

My wife and I were visiting Tenerife in January this year (2011).  On the second day of our holiday we visited the nearby shopping centre at San Eugenio. I had my camera with me (Canon EOS 400D) as per normal. As we approached Sherina  Electronics, Centro Comercial San Eugenio, Local 33, Playa de Americas, X-1381968-J, Tenerife, a shopkeeper asked if he could have a look at my camera so I let him have a look and he invited us into the shop.

He wanted to show me the images on my camera in HD.  Without my consent he called upon a second person to programme the memory card at first, then the camera itself and displayed the images on a standard TV.  For doing this uncalled for task the assistant demanded in excess of 800€ which I refused to pay. He reduced the sum to  689€ which I still refused to pay.  I asked for the programme to be removed but was informed this could not be done and was asked to pay 689€ or he would retain the camera.  Reluctantly I paid by credit card.

Recognising I wasn’t happy the salesman immediately mentioned  upgrading the camera in part-exchange for our existing one.  He brought out a Canon EOS 550D then went into great detail about the benefits of the camera much of which I later learned was simply untrue.  Every time I asked a question the assistant would confuse the issue and even offered my wife and I drinks to distract us from the point.  After some considerable time we ended up paying 3140€ by credit card.

The assistant brought out a ‘grip’, charger and memory cards.  Again, when we questioned the price he would delve into details about  the functions of the bits and pieces and cause confusion and all the time spinning a whole load of yarn.  He also showed us the price on the bottom of the packaging/box trying to convince us he was not over charging.  These items cost us a further 986€ for which he asked if we could pay by cash.  I refused and paid by credit card.

Prior to returning to the UK we found out that we could complain to the local European Consumer Office in Los Cristianos and got a form to complete.  As we did not have much time left in Tenerife, we returned to the shop to sort things out. The shady assistant offered a full refund if I could purchase the same camera for less and have the camera in my possession at the lower price.  I took him up on the offer.  However, when we got near to the other shop where I had been given a much lower quote the assistant decided to chicken out.

He asked me to return at  7pm when the manager would be there but I asked that he meet me instead at 4pm.  I received a telephone call saying could not make 4pm and had received an arrangement by fax.  Upon returning to shop, I queried all the prices and was given an offer of 230€ or 780€ in “gifts”, plus the return of our old camera.  Taking this all into account we still ended up paying 3/4 times over the odds.

Since contacting Canon UK I now know that my original camera could not have been programmed for HD imaging and that I had been hooked into the shop on a  scam from the moment the first salesman spied my wife and I walking in the area with our camera on view. From the outset, the people in this shop used a sophisticated (and well practised) routine to confuse us into parting with our money on what amounted to little more than a cheap con trick.



Name and Shame

Many of the scams that are pulled daily in Tenerife rely on you being bullied or confused into parting with money.  As James’s story illustrates, everything starts off very nicely but quickly escalates. His first mistake was letting the camera shop cowboy get his hands on his camera in the first place. It all went downhill very rapidly from that point.

Don’t be afraid to be rude. Tell pushy sales people to p*** off as soon as you start feeling pressured. But James was not pulled in by high pressure. The camera shop man approached him with a friendly manner and asked to see his camera. BOOM!

Information is key. The more Tenerife tourists that are armed with knowledge of this type of scummy operation, the  fewer will get burned and the better off that will be for Tenerife’s reputation as a great holiday destination. 

If this has happened to you, first go here for resources to help you: Ripped Off in Tenerife and then share your story so others know what and who to avoid.


8 + 2 =

Alleged Camera Shop Cowboys

We receive regular comments and emails from those who have been ripped off in Tenerife. Obviously we have no way of checking whether every one of the shops listed here are using heavy-handed or unfair tactics to sell second rate products.

It is entirely possible that one scummy cowboy came across this page by accident and decided to send numerous emails and comments over a number of years bad-mouthing his competitors. Possible but unlikely. So if after reading lal the cautionary tales on eTenerife you are still determined to buy that camera, steer clear of anything branded Yashica and take extra caution if dealing with any of these shops:

  • TEAM Cash and Carry
  • Dream Cash and Carry
  • Goodwill S. C.
  • Buy & Fly
  • Tip Top Regalos
  • Media World

The Tenerife Camera Scam – How it Works

The Tenerife Camera Scam – How it Works


As a resident or visitor to Tenerife, you might have heard about the ubiquitous Tenerife camera scam. There are several pages on the subject right here on eTenerife (see Related Links in the sidebar), full of comments from those who have first hand experience of it. One thing that all the commenters have in common – apart from a lighter wallet – is a feeling of disbelief and anger at themselves for having been conned.

There are also one or two unsympathetic responses to comments. These tend to be along the lines of ‘buyer beware’, and blame the victims for being gullible.  No doubt those that were conned beat themselves up about it quite enough without this negativity but what the critics do not take into account is the sophistication and determination of the scam-artists. The following true story may give more insight into what happens in a typical Tenerife Camera Scam scenario:

The Tenerife Camera Scam – Be warned!

This is an account of what happened to my wife and I on a recent visit to Tenerife. I have given an account of the sequence of events as I can best remember them.

 My wife and I were staying in the South of Tenerife and decided to take a walk into the small town on the shore front and perhaps do a little shopping for souvenirs or anything that might take our interest. While there we noticed a small electronics shop selling cigarettes and tobacco. The cigarette cartons were very reasonably priced, in fact they were a little bit cheaper than others we’d seen in the town; so we decided to buy a couple.

While in the shop the man offered to sell us a small Sony camcorder for €39 euros. “On special offer – a very good deal” he said. He gave us a little demonstration and it certainly seemed like a nice item. “We’ll think about” I said and we returned to the Hotel. The next day I decided “well why not” it wasn’t too expensive and could be a worthwhile buy.
Camcorders were not something I’d previously taken much interest in and was unfamiliar with their general values and capabilities. This gap in my knowledge was not a good thing as we shall see.

So we returned to the shop the next day and I decided to ask about the camcorder. Ok, I thought it ‘was’ a good deal and handed over the €39. The shopkeeper then introduced us to another man, a tall Indian chap, who he described as the technical expert who would demonstrate and talk about the camcorders capabilities. We were offered seats and a drink. My wife took a coke and he gave me a can of beer.

The ‘technical expert’ then went on to describe a couple of accessories that would be essential to get the best from the camcorder. He was friendly and seemed reasonable so I decided to upgrade my purchase to include the items he recommended (and also two pairs of clip-on Polaroid sunglasses – not cheap). “It would be easy to pay by card” he said. When I think back this was the turning point, we should have taken the camcorder and left – isn’t hindsight a wonderful but useless thing?

And so I paid by card for what seemed like pricey but necessary items to go along with the camcorder. Now that I was hooked, he started talking about the camcorder’s capabilities and introduced a Jessops catalogue showing large UK prices for related accessory items. He said that after 30 minutes use you have to purchase a new battery to continue using the camera, approx 69 UK pounds a pop according to the catalogue. “Whoa whoa whats going on here… that’s no use!” I said. The technical expert then started berating the original salesman for not properly informing me about the camcorder’s limitations and specifications. “That’s your commission cancelled!” he told him. On cue I protested about the draconian measure against the salesman. I realise now that this was a little rehearsed drama being played out between the pair.

A more expensive camera was now presented a Yashica-Europe X-8 16.0 Mega Pixels which was re-chargeable and with much better specifications (he said) – the prices were now rising dramatically. I was beginning to feel very uncomfortable that things were starting to get out of my control.

Noticing that I was becoming anxious, the Indian man began talking quickly and re-assuring me about what a good deal it was and how the new camcorder was so much better. He demonstrated it on a TV screen to supposedly show the better picture quality all the while spouting technical jargon. My wife was also looking on apprehensively and could see me getting more uncomfortable. At this stage I was very much regretting coming into the shop and mentioned cancelling the the whole deal but the ‘expert’ pointed out to me that I’d already paid for the first camcorder and accessories and that this upgrade to a better camera was a wise move. By now I was pacing up and down and feeling pressured into making a decision.. “Ok ok!” I said “I’ll do it!”

At that point all my rationality went out the window. He kept presenting me with large euro sums for “…essential accessories…so much cheaper than the UK”. One of his lines was don’t worry if you’re not happy you can re-sell the camcorder in the UK and you won’t lose out. I used my card again to pay a large sum but it was not quite enough to cover the ‘essential’ costs’ so we went to a cash-teller machine and I tried to draw out more but it was now blocked (thank goodness!) and that particular avenue to funds was closed.

Not satisfied, the technical salesman advised me to phone my bank and get them to unblock or transfer money from another account but I was unable to supply the bank with the correct information and it was refused (thank goodness again). The salesman said the deal was nearly done and invited my wife and I to lunch in a nearby cafe while the guarantee was being prepared. We were both unable to eat as the anxiety we both felt was too much to contemplate consuming food.

When we returned to the shop, we were once again bombarded with jargon and I was presented with another euro bill which of course I was unable to meet. In a final gesture to meet the costs I handed over the notes I had in my wallet which was about €100 euros and 200 pound sterling. By this point all financial common sense on my part was gone. I told him that I was now totally cleaned out and had nothing left, The camera items were then handed to me along with my original €39 euros and we left the premises after being in the shop for nearly two hours. It was a great relief to escape but we both felt totally drained.

The holiday was now near it’s end and after a sleepless night we travelled home on the Saturday morning. Before leaving to go on the holiday my current account contained what I considered to be a healthy £1550 give or take a little. At the first opportunity on our return I checked the balance on a teller machine it was now showing £350 overdrawn and was well and truly blocked. I haven’t checked the exact figures but I estimate the whole enterprise had cost me at least £2200. I immediately phoned my bank and arranged an appointment for Monday morning to sort out the mess.

On the journey home within the UK and against all my instincts I held onto the belief that perhaps everything was legit and the camera and items had some value. But of course a quick search on the internet revealed many stories of this type of scam taking place in the Canary Islands, and without a doubt I had been well and truly duped. As far as I can find out, in reality the camera is worth a fraction of what I paid.

I feel such a fool for being taken in and would strongly advise holiday companies operating to the Canary Islands to make a point of warning their clients to be aware of this type of scam.

And as for my £2200 well I’ll have to take it on the chin as a lesson painfully learned. Now poorer and hopefully a little wiser.


Name and Shame

Hopefully, John will do more than ‘take it on the chin’. If still in Tenerife he could start by filling out the Hojas de Reclamation form which is a complaints book that all shops must display. As he is not on the island, the resources on the Ripped Off in Tenerife page may help him recover some of his money or at the very least, gain some satisfaction by lodging an official complaint against the shop and salesmen.

Hopefully, in telling his story, John has saved some others from making the same mistake and this thought will give him sme satisfaction. I urge everyone who has fallen into any kind of tourist trap in Tenerife to talk about it. Name and shame! Please contact me here if you would like to do that:

15 + 4 =

Alleged Camera Shop Cowboys

We receive regular comments and emails from those who have been ripped off in Tenerife. Obviously we have no way of checking whether every one of the shops listed here are using heavy-handed or unfair tactics to sell second rate products.

It is entirely possible that one scummy cowboy came across this page by accident and decided to send numerous emails and comments over a number of years bad-mouthing his competitors. Possible but unlikely. So if after reading lal the cautionary tales on eTenerife you are still determined to buy that camera, steer clear of anything branded Yashica and take extra caution if dealing with any of these shops:

  • TEAM Cash and Carry
  • Dream Cash and Carry
  • Goodwill S. C.
  • Buy & Fly
  • Tip Top Regalos
  • Media World

Tenerife Through the Eye of the Urban Explorer

Tenerife Through the Eye of the Urban Explorer

Tenerife Through the Eye of The Urban Explorer

tenerife-mineThey say beauty is in the eye of the beholder and that is shown to be the case on the 28 Days Later Urban Exploration Forum. Members of that forum explore old buildings and constructions but not necessarily old churches or buildings of significant historical value. They find beauty and interest in the old, abandoned and neglected but everyday structures of times gone by.

Those from the UK UE forum who have visited Tenerife have taken a very different series of holiday snaps than your average tourist. Looking at the pictures of the old dam at El Rio which I must have passed in the car a hundred times, makes me rather sad not to have noticed the odd beauty in this old structure and promise myself to be more observant in future.

Other Tenerife structures that have been documented by the forum are an old miner’s cave from which I borrowed the picture above, and an ‘abandoned army camp’ at Poris de Abona from which the header image comes. Before sheltering soldiers,  this series of buildings in Abades, were actually constructed in the 1940’s to house lepers in isolation from the rest of the population. Before the first afflicted leper set foot on the property, however, a cure for leprosy was found so the project was abandoned until the army made use of it in the1960’s.

All credit to the Urban Explorers who dive into places that most of us barely notice and that find interest and a sad beauty in old buildings that would otherwise lie abandoned and forgotten. Nice job.

Monkey Park Tenerife

Monkey Park Tenerife

Monkey Park Tenerife

Because I have no doubt that wild animals are at their happiest  in their natural habitat I feel like a  dreadful hypocrite for recommending an animal park  of any kind. Even so, Monkey Park Tenerife is sort of a guilty pleasure and in my defence it does have a successful breeding programme for endangered primates. Whenever we have had visitors, we will take them for a morning or afternoon at Monkey Park and each time it has been a lovely day out  which they have thoroughly enjoyed.

Monkey Park, which calls itself, the Biggest Little Zoo in the World”, collaborates in several European breeding programmes and has a very good track record with several of the species. In particular, their breeding collection of Mongoose Lemurs, which are classed as a “vulnerable” species  is one of only two such successfully bred groups in Europe.

Some of the enclosed areas are walkthrough. One contains Ring-tailed Lemur which are quite tame and will interact with their visitors if they are feeling sociable. It’s possible to buy a bag of nuts and seeds to give out to any interested captives but generally all the animals are well fed already and are not given to begging too much.  Take some cut up fruit with you to get a bit more attention from the lemurs and monkeys.

What is a bit worrying is the strange attitude we saw of one family who seemed so desperate to get the attention of a lemur or two that they were willing to reach up and tug on the tail of one who was resting up a tree.  Much as I would have loved to see their expressions if the little creature had leapt down upon them teeth-bared, s/he just shuffled further up out of reach. Oh well.

A resident that we have seen several times over the years is a large tortoise.  We always stop for a few moments to hang out with this old friend and as the kids have got older, they are now confident enough to go up and give him a bit of a scratch which he always seems to enjoy.

Other primates that you will see at Monkey Park which have been bred successfully at Monkey park include Golden Tamarind, Cotton Headed Tamarind and De Brazza’s Monkey. There is an other walk-thorough area where spider monkeys will either completely ignore you or be all over you depending on how recently they have been fed. They are funny little things and must be the inspiration for the term, ‘little monkey’ because they are into everything!  They will cheerfully sit on your head and poo down your back while picking your pockets and rifling your bag. Very entertaining!

Not quite so amusing is the Drill. He is up at the back of the zoo and he is truly the most depressing animal exhibit I have ever seen. Of all the creatures at Monkey Park, he is by far the saddest. He seems certifiably insane. His time is  divided between monotonous glass-pacing during which he bares his teeth in in unmistakable hatred at any watching humans and a pathetic and frantic masturbation. It may be best to avoid his cage if you are with inquisitive youngsters.

The Guinea pigs were a new addition since out last visit and there were lots of them. They had one enclosure to themselves plus could be seen scampering about the bottom of various primate cages. Other non-primate species include exotic birds, crocodiles, lizards and snakes. So altogether a good day out for the kids – if you focus on the good breeding programme and do your best to avoid the poor Drill.

Monkey Park

The Monkey Park in Tenerife is more than a tourist attraction. It’s also a successful breeding centre for endangered primates.

Entrance fee for Monkey Park Tenerife : $10 for adults and $5 for kids.

Camino Moreque-Llano AzulArona,S.C. de Tenerife

Phone: 922 79 07 20